Rental Terms

These terms apply to self-drive rentals of cars from the own fleet of Manara Rent a Car (Manara Rent a Car). Car-specific rules (driver age, licence years, deposit, km limit, included services) are shown on each car card and in the booking summary; the car card prevails over these general terms. The binding text is the rental agreement signed at pick-up.

1. Definitions

"Company": Manara Rent a Car. "Renter": the person who makes the booking and signs the rental agreement. "Driver": the renter and any additional drivers named on the agreement. "Car card": the price, deposit, age/licence, km and included-service details shown next to each car on the website. "Extras and protection packages": optional products chosen in the last booking step, priced separately.

2. Booking and confirmation

When your booking request is received you get a booking number and a summary e-mail. The booking is final once the Company has checked availability and confirmed it; you are informed by e-mail whether it is confirmed or could not be confirmed. Nothing is charged for a booking that cannot be confirmed.

The renter is responsible for the accuracy of the name, phone, e-mail and flight details given in the booking.

3. Driver age and licence

The driver must meet the minimum age and licence years shown on the car card; as a general rule the licence must have been held for at least 3 years. A higher minimum age may apply to premium, people-carrier and minibus groups. Drivers over 75 are kindly asked to tell us when booking.

Where the Company accepts a driver below the minimum, the "Young Driver" extra applies.

4. Documents

At pick-up please show a valid original driving licence and an ID card or passport. An international driving permit is required for licences not issued in the Latin alphabet. The car cannot be handed over without the required documents.

5. Additional drivers

Up to 2 additional drivers may be added besides the main driver. They must also meet the age and licence requirements and be named on the rental agreement; the charge is shown under extras. If an accident happens while a driver not named on the agreement is driving, the insurance is void.

6. Pick-up place, flight details and out-of-hours handover

Pick-up and return are only at Dalaman Airport: our staff meets you at the airport car park, introduces the car and records its condition and fuel level with you.

Providing the correct flight number and arrival time is the renter's responsibility. If not given when booking, please send them at least 7 days before arrival; the Company cannot be held responsible for a failed handover caused by late or wrong details. With a flight number we wait for you if your flight is delayed.

An "Out-of-hours handover" fee applies to every pick-up and return between 22:00 and 07:00. Cars are handed over and returned only at the Dalaman Airport car park; there is no delivery to hotels, villas or other addresses.

One-way rentals (returning the car somewhere else) are not offered; the car is returned at Dalaman Airport, where it was picked up.

7. Late and early return

Return the car at the place and time written in the agreement. For a late return, each hour is charged at 1/3 of the daily rate; if the delay exceeds 3 hours, an extra day is charged. Call us 7/24 to change your return time; we extend the rental if the car is available.

No refund is given for unused days when the car is returned before the date and time in the agreement.

8. Deposit

The deposit for each car is shown on the car card and is taken at pick-up, either as a credit-card pre-authorisation or in cash.

Pre-authorisation: the amount is not charged to your account; it is only blocked by your bank for the rental period and released automatically when the rental ends, without appearing as a charge. Cash deposit: Turkish lira, pounds sterling, euros or US dollars are accepted and refunded when the car is returned.

The deposit is returned (or the pre-authorisation released) when the car comes back undamaged, complete and with the agreed fuel level; traffic fines, tolls, missing fuel, special cleaning or damage may be deducted.

9. What the price includes and excludes

Included: compulsory third-party insurance (within legal limits), collision damage waiver (CDW), theft protection, VAT and local taxes, maintenance and oil, 24/7 roadside assistance and handover at Dalaman Airport during working hours. The mileage rule is shown on the car card.

Not included: fuel, personal accident insurance (PAI), extras (additional driver, child seat, etc.), optional protection packages, parking, bridge and motorway tolls, the out-of-hours handover fee.

10. Insurance and protection

Third-party insurance: covers damage the renter causes to other vehicles, people and property, within the legal limits set by the Republic of Türkiye.

Collision damage waiver (CDW): covers accidental damage to the rental car. CDW does not cover the excess (renter's contribution), glass, headlights and tyres, or theft of the spare tyre. Glass, headlights and tyres can be covered with the "LFC" package and the excess with the "Super Protection" package.

Theft protection: applies if the car is stolen. The renter may be liable for the rental charge until the car is found, up to 30 days; if the theft was reported to the police at the time and the car is not found within that period, no rental is charged for further days.

Personal accident insurance (PAI): covers injuries to the driver in a traffic accident. Visitors from abroad usually do not need it, as their health or travel insurance normally covers this.

11. When insurance is void

All cover is void if the driver is under the influence of alcohol or drugs, exceeds the legal speed limits, does not obtain a police or accident report, does not return the damaged car and the report to the Company within 48 hours, lets a person not named on the agreement drive, misuses the car or acts with gross negligence; the renter then bears the full cost of the damage.

12. Accident, damage and breakdown

After an accident, damage or breakdown, move to a safe place and call our 7/24 line straight away. A police report or accident report is required for every accident, including single-vehicle accidents. Do not have the car repaired without the Company's approval.

For breakdowns not caused by the renter, a replacement car of the same or a similar class is provided as soon as possible.

13. Mileage and km packages

Each car card shows a daily or total km limit, or unlimited mileage. For limited rentals you can add an extra km package (250 or 1000 km) when booking. Kilometres above the limit are charged at the rate in the rental agreement.

14. Fuel

Cars may not be supplied with a full tank; return the car with the same fuel level as at pick-up, which is recorded together at handover. Missing fuel is charged at the current pump price plus a service fee; no refund is given for extra fuel.

15. Car group and model

You book a model, but a particular make and model is not guaranteed; the car group and specifications (e.g. mid-size, air conditioning, manual gearbox) are guaranteed ("or similar"). For reasons beyond our control the Company may provide a car of the same or a higher group, at no extra charge.

16. Condition of the car, cleaning and rules of use

Return the car in the condition in which it was rented; a cleaning fee may be charged if special cleaning is needed. No smoking in the car and no pets unless agreed in advance.

Without the Company's written permission the car may not leave Türkiye or be taken by ferry to the islands; it may not be sublet or used for paid passenger or goods transport, racing, driving lessons, towing or off-road driving.

17. Traffic fines, tolls and parking

The renter is responsible for traffic fines, parking fees and HGS bridge/motorway tolls incurred during the rental. Fines notified after the rental are communicated to the renter and collected from the deposit or from the renter.

18. Price and payment

The total shown is the rental price for your dates, taxes included, plus the extras you choose. No payment is taken on this website: you pay the Company at pick-up, in cash or by card.

Amounts in other currencies are calculated with the daily Central Bank of Türkiye rate and are for information; the binding amount is the one in your booking confirmation.

19. Cancellation and changes

Cancellations and changes are free up to 24 hours before pick-up, unless your booking states otherwise. As no prepayment is taken, nothing is charged for late cancellation or no-show, but repeated no-shows may lead us to decline future bookings.

20. Personal data

The details you give for the booking and rental are processed in line with our Privacy Notice (KVKK).

21. Governing law and disputes

These terms are governed by the laws of the Republic of Türkiye. For consumer transactions, Consumer Arbitration Committees and Consumer Courts have jurisdiction within the statutory monetary limits.

Contact

Legal name: Manara Rent a Car

Brand: Manara Rent a Car

Address: Ege Mah., 48770 Dalaman / Muğla

Phone (7/24): +90 533 448 05 87 · Email: info@rentacarindalaman.com