Car hire deposit and insurance in Turkey
When you hire a car from us at Dalaman, we take a deposit at pick-up (the amount is shown on each car), which is released after you return the car in the agreed condition. Standard cover (CDW, collision damage waiver) is included, and our cover, the excess and any full cover options are explained at pick-up. You pay the rental itself at pick-up in cash or by card; nothing is charged when you book.
How does the car hire deposit work in Turkey?
A deposit or pre-authorisation is a security amount we hold while you have the car. With a pre-authorisation, the money is reserved on your card rather than taken, and the hold is released after the car is returned without new damage, missing fuel or unpaid fines.
The amount depends on the car class and is shown on each car, and larger cars usually carry a higher deposit. How quickly a released hold disappears from your statement depends on your bank.
- Bring a card in the main driver's name
- Ask the amount and how it is taken at handover
- Keep your contract and return check-in form
- Check your statement after the trip
What insurance is included with a rental car in Turkey?
Standard cover, usually called CDW (collision damage waiver), is included with our cars and limits what you pay if the car is damaged. Standard cover normally leaves an excess, the part of any damage cost you remain responsible for, and it can exclude items such as tyres, glass, the underside or damage caused by driving under the influence.
Our cover and excess are explained at pick-up, including any full cover options that reduce or remove the excess. Ask our staff what is included, what the excess is and what is excluded, and read the contract before signing.
What is not usually covered by rental insurance?
Our staff go through the exclusions at pick-up; typical ones are damage from driving off paved roads, driving after drinking alcohol, letting an unregistered driver use the car, lost keys and damage you did not report with a police or accident report. Traffic and parking fines are always the driver's responsibility.
- Unregistered drivers
- Alcohol or drugs
- Unreported accidents without a report
- Fines, tolls and fuel
How can I protect my deposit?
Record the car's condition at pickup with photos and a video, make sure existing damage is marked on the form, return the car with the same fuel level as at pick-up, and get a return check signed off. If something happens during the rental, call our 24/7 phone line straight away and obtain a police report or accident report form so the insurance applies.
Frequently asked questions
How much is the car hire deposit at Dalaman?
It depends on the car class; the amount is shown on each car before you book, and we take it at pick-up, usually as a card pre-authorisation.
Can I pay the deposit in cash?
We take the deposit at pick-up and the amount is shown on each car; contact our team before you travel to check whether a cash deposit is possible for your car.
What does CDW mean?
Collision damage waiver: standard cover included with our cars that limits your liability for damage to the car, usually down to an excess.
Can I get full insurance with no excess?
Our cover and excess are explained at pick-up; ask our staff which full cover options are available and what they exclude.
When is the deposit released?
After the car is returned in the agreed condition; how fast the hold clears from your account depends on your bank.
Who pays for speeding fines in a rental car?
The driver. Fines that reach us after your trip are passed on to you.