Cancellation, Refund, Booking Deposit and Security Deposit Policy

This policy applies to all car rental bookings made with Manara Rent a Car (Manara Rent a Car) and forms part of the Pre-contractual Information and the Distance Rental Contract. If your booking or confirmation email states a different condition, that condition applies.

1. Prepayment

No prepayment is taken for online bookings; you pay the rental at pick-up, in cash or by card. Standard bookings therefore never involve a refund.

2. Booking deposit (kapora)

In busy periods (public holidays, summer season, long rentals or special car requests) a booking deposit may be requested to secure the booking. If so, the amount and payment method are sent to you in writing BEFORE confirmation; no deposit is taken without your approval.

The booking deposit is deducted from the rental price. You receive a receipt or payment record.

Refund of the booking deposit: cancellations more than 72 hours before pick-up are refunded in full, between 72 and 24 hours by half; within the last 24 hours and for no-shows it is not refunded. Date changes on a deposit booking are free up to 24 hours before pick-up, subject to availability.

If we cannot provide the car or cancel for reasons on our side, the deposit is always refunded in full, or with your consent you receive an equivalent or higher-class car at the same price.

Refunds are made to the original payment method within 14 days at the latest; card refunds depend on your bank.

3. Free cancellation and changes

For bookings without a booking deposit, cancellations and changes are free up to 24 hours before pick-up. As no prepayment is taken, nothing is charged for later cancellation or no-show either; repeated no-shows may lead to future bookings requiring a booking deposit.

To cancel, email info@rentacarindalaman.com with your reference number, call us, or contact us from My account in the app. Phone (7/24): +90 533 448 05 87

4. Security deposit

At pick-up we take the security deposit shown on the car card and booking summary. It is not part of the rental price and is taken as a credit-card pre-authorisation or in cash.

If the car is returned on time, undamaged, with the same fuel level and complete, the pre-authorisation is released at return and cash deposits are returned the same day. How long the release takes to show on your card depends on your bank (usually 3–14 days).

Only documented items are deducted: damage not covered by insurance and the insurance excess, missing fuel, extra km, late return fees, motorway/bridge (HGS) and parking tolls, traffic fines from the rental period and exceptional cleaning. You receive an itemised statement with supporting documents for each deduction.

Traffic fines and tolls notified after return may be collected from the deposit or charged to you later, with documentation.

5. Early return and extension

If you return the car early, unused days are not charged; the daily rate is recalculated for the days used (campaign and long-term rates follow their own conditions).

To extend, call us before the return time; extensions depend on availability and the current price. Unannounced late returns follow the late return rules in the Rental Terms.

6. Cancellation by us

The car is not handed over and the booking is cancelled if the driver does not meet the minimum age or licence requirement, cannot show valid documents, cannot provide the security deposit or is under the influence of alcohol; in that case a booking deposit is not refunded. Cancellations due to force majeure (natural disaster, official restrictions, etc.) are refunded in full.

7. Contact and disputes

Cancellation and refund requests: info@rentacarindalaman.com · +90 533 448 05 87

Disputes go to the Consumer Arbitration Committees and Consumer Courts.